Return And Refund Policy

Return And Refund Policy

Last updated March 27, 2024

(https://www.draped.in)or Draped is committed to excellence, and the full satisfaction of our customers. (https://www.draped.in) or Draped proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. (https://www.draped.in) or RIZVI TEXTILES PVT LTD will be refunded 2-10 business days

2.SHIPPING

All orders for our products are processed and shipped out in 2-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

1. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

1. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

1. LOST/STOLEN PACKAGES

(https://www.draped.in) or Draped  is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

1. RETURN POLICY

(https://www.draped.in) or Draped  does not allow product return. However, in case of the product packaging tampered or damaged before delivery, we advise not to accept the package and return the package to the delivery person. At the same time please raise a complaint with our customer care +91 8139-936669 or write an email to info@draped.in. We will ensure that replacement takes place for the same order without any additional cost.

1. OUT OF STOCK ITEM PROCESS

(https://www.draped.in) or Draped  has the following options in the event there are items which are out of stock H(https://www.draped.in) or Draped  wait for all items to be in stock before dispatching.

1. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

1. CONTACT INFORMATION

In the event you have any questions or comments please reach us  @ : Email – info@draped.in or  +91 8139-936669

Return and Refund Policy

At Draped.in, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your order, we will gladly accept returns within 15 days of purchase. Please read the following guidelines to ensure a smooth return process:

Returns:

• To initiate a return, please contact our customer service team at info@drape.in or +91 8139-936669 to obtain a Return Merchandise Authorization (RMA) number.
• All returned items must be in their original condition, unused, unwashed, and with tags attached.
• Returns must be shipped back to us within 2 days of receiving the RMA number.
• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [number] days.
• Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product.

Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a refund, replacement, or store credit.

Non-Returnable Items:

• • Certain items are non-returnable, including:
  • Items marked as final sale.
  • Personalized or custom-made items.
  • Gift cards.

Cancellation Policy:

• Orders cannot be cancelled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request if the order has not yet been processed.

Contact Us:

• If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at info@drape.in or +91 8139-936669